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Download shared documents

Download individual documents that have been shared with you from a public page.

Audience

This guide is designed for project manager.

Steps​

Step 1: Review the list of available documents​

On the shared page, scroll to the documents section and review the list of files shown. If no items appear, the message "No documents available." will be displayed and there is nothing to download.

Review the list of available documents

Step 2: Identify the document you need​

Look through the document names in the list and find the file you want to download. Each entry shows a file icon, the document title, and a download button on the right.

Identify the document you need

Step 3: Start downloading the document​

Select the download button next to your chosen document. The button icon changes to a spinning loader while the system prepares your download.

Start downloading the document

Step 4: Open the document in your browser​

Once ready, the document opens in a new browser tab using the secure download link. From there, you can view, save, or print the file as needed.

Open the document in your browser

Step 5: Retry if the download fails​

If the download cannot be started, an on-screen notification appears saying "Failed to download document." After the message, you can press the download button again to retry.

Retry if the download fails

Last updated: 2026-08-18