Access a protected shared document or workspace item
Use an email address or password to unlock access to a protected shared document or workspace item.
This guide is designed for project manager.
Steps
Step 1: Open the protected share link
Follow the link you received to open the protected share page, where you will see your organisation’s name, logo and the project name if provided.
Step 2: Review the access prompt
Read the on-screen message explaining whether you need to enter the email address the item was shared with or a password supplied to you.
Step 3: Enter the required email address or password
In the main field, type the exact email address or password that was used to share the document or workspace item with you.
Step 4: Submit your details to verify access
Select the button to continue; while your details are being checked, a loading indicator appears and you must wait for verification to complete.
Step 5: Review any error message and try again if needed
If verification fails, read the error message shown above the button, correct your email or password if necessary, and submit the form again.
Last updated: 2026-07-31