Waiting for access to your project workspace
Use the pending access screen to see which organisation you are joining, confirm your email, and wait while the system automatically checks for your project access.
This guide is designed for project manager.
Steps
Step 1: Review your organisation details
When you land on the pending access screen, confirm the organisation name shown matches the team or company that has invited you, so you know you are waiting for access to the correct workspace.
Step 2: Confirm the email address being used
Check the email address displayed on the page to ensure it is the one your administrator expects, as this is the account that will receive access to projects once they are assigned.
Step 3: Wait while access is checked automatically
Leave the browser tab open while the system periodically checks for new project assignments in the background, and keep an eye on the on-screen loading indicator while your access request is processed.
Step 4: Refresh access after an admin updates permissions
If your administrator has just granted you access, click the refresh option on the page or briefly switch away and back to the browser tab to trigger an immediate re-check for your project access.
Step 5: Get redirected to your first available project
As soon as at least one project is available to you, the page will automatically redirect you into your default project workspace, so you can start planning without needing to reload or navigate manually.
Step 6: Sign out if you need to switch accounts
If you notice that the organisation or email are not the ones you expected, use the sign-out button on the screen to log out safely and then sign back in with the correct account.
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Last updated: 2026-06-15