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Manage comment authors in the comments section

Review comments on a task while ensuring authors without a known name are not misleadingly shown as "Unknown User".

Audience

This guide is designed for project manager.

Steps​

Step 1: Open the task comments section​

Navigate to the relevant task and open its comments section to review all existing discussion for that task.

Open the task comments section

Step 2: Review comments with recognised authors​

Scan the list of comments and confirm that comments from recognised team members display their correct names beside each comment.

Review comments with recognised authors

Step 3: Identify comments from unrecognised authors​

Check any comments where the system cannot match the author to a user account and verify that they do not display the misleading label "Unknown User".

Identify comments from unrecognised authors

Step 4: Assess context for comments without a visible author​

Use the content and timing of comments without a visible author name to understand their context, and follow up through other channels if you need to confirm who posted them.

Assess context for comments without a visible author

Last updated: 2026-08-31