Skip to main content

Handle ITP detail load errors

Manage situations where the ITP detail view cannot be loaded and understand what action to take.

Audience

This guide is designed for project manager.

Steps​

Step 1: Review the ITP detail load error message​

When the ITP detail cannot be loaded, read the clear error message explaining what went wrong, such as a missing linked inspection template or a temporary issue.

Review the ITP detail load error message

Step 2: Follow guidance for permanent errors​

If the error explains a permanent problem (for example, that the linked inspection template is missing), follow the instructions on screen to contact your system administrator or update the ITP setup as advised.

Follow guidance for permanent errors

Step 3: Resolve access issues after a 403 error​

If you see an access-related error stating that you do not have permission to view the ITP, use the on-screen guidance to request or recover access instead of repeatedly retrying.

Resolve access issues after a 403 error

Step 4: Retry after a temporary failure​

If the message indicates a temporary problem or connectivity issue, select the "Try again" option to reattempt loading the ITP details without refreshing the whole page.

Retry after a temporary failure

Last updated: 2026-08-11