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Handle a document-gate refusal and retry the agent task

Manage cases where an uploaded document is rejected by the agent, review the refusal message, adjust your inputs and safely retry the task.

Audience

This guide is designed for project manager.

Steps​

Step 1: Review the refusal message in the task dialog​

When a document is refused, keep the Agent task dialog open and review the focused banner explaining why the document was not reviewed or written to the project.

Review the refusal message in the task dialog

Step 2: Check and update your task inputs​

Confirm that your previous inputs in the dialog are still preserved, then adjust any notes or details about the document so the agent can process the task correctly.

Check and update your task inputs

Step 3: Retry the agent task execution​

Use the enabled retry option in the dialog to submit the task again with your updated inputs, keeping the modal open until you are ready to close it.

Retry the agent task execution

Last updated: 2026-08-31