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Recover when a page cannot be found

Learn what to do when you land on a “Page Not Found” screen so you can quickly return to a useful area of the application or contact support.

Audience

This guide is designed for project manager.

Steps​

Step 1: Recognise the “Page Not Found” screen​

When you try to open a page that does not exist or has been moved, you will see a “Page Not Found” message with an illustration and a short explanation that the page is unavailable.

Recognise the “Page Not Found” screen

Step 2: Choose where to go next if you are signed in​

If you are already signed in, use the primary action to go straight to your dashboard, or select the Home option to return to the main landing page of the application.

Choose where to go next if you are signed in

Step 3: Choose where to go next if you are not signed in​

If you are not signed in, use the Sign In button to log into your account, or select Home to return to the public home page before navigating elsewhere.

Choose where to go next if you are not signed in

Step 4: Contact support if you think the page should exist​

If you believe you should have access to the missing page, follow the “contact support” link on the screen to open the support site in a new browser tab and send a message to the support team.

Contact support if you think the page should exist

Last updated: 2026-02-12