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Monitor IU usage and purchase top-ups

Use the IU usage card to monitor your organisation’s Interaction Units (IU) usage and quickly purchase top-ups when your balance is running low.

Audience

This guide is designed for project manager.

Steps​

Step 1: Review remaining IU balance​

Open the billing area and locate the IU usage card to see your remaining IU, the total available IU for your organisation, and a coloured usage bar indicating whether your usage is healthy, low, or exhausted.

Review remaining IU balance

Look at the coloured progress bar and status icon to understand whether your IU balance is in a safe range (green), getting low (yellow), or exhausted (red), so you can plan ahead before usage is impacted.

Check usage status and trends

Step 3: Open top-up options when IU is low​

When the card indicates that IU is low, select the top-up option button to reveal the available IU top-up packages that you can purchase for your organisation.

Open top-up options when IU is low

Step 4: Choose an IU top-up package​

Review the listed top-up packages and select the IU amount that best matches your expected usage, so that your total available IU increases appropriately.

Choose an IU top-up package

Step 5: Confirm and start the top-up checkout​

Confirm your chosen top-up package; the system will trigger the checkout process for the selected product type and update your selected top-up state while the payment is processed.

Confirm and start the top-up checkout

Step 6: Verify updated IU availability​

After the top-up is successfully processed, return to the IU usage card to confirm that your remaining and total available IU have increased and that the usage bar reflects your new balance.

Verify updated IU availability

Last updated: 2026-01-20